Customer Satisfaction

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Program Benefits

Energy savings

Environmental benefits

Materials recovery

U.S. EPA RAD

Customer satisfaction

The ARCA advantage

Customer Satisfaction

Experience shows that consumers are enthusiastic supporters of appliance recycling programs because they benefit from:

Lower monthly electric bills from the retirement of energy inefficient appliances
Utility-provided customer financial incentives to remove spare, operating units from service
Personal satisfaction in knowing that they have chosen the environmentally responsible approach to disposing of their old appliance

Additionally, customers appreciate their utilities’ sponsorship of appliance recycling programs. A 2005 survey conducted by Creative Consumer Research for Austin Energy asked participants at the end of the program’s first year, "How does the availability of the Refrigerator/Freezer Recycling Program make you feel about Austin Energy?" Ninety-five percent said “more positive” and the other five percent said “the same.”