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Customer Satisfaction

Experience shows that consumers are enthusiastic supporters of appliance recycling programs because they benefit from:

  • Lower monthly electric bills from the retirement of energy inefficient appliances
  • Utility-provided customer financial incentives to remove spare, operating units from service
  • Personal satisfaction in knowing that they have chosen the environmentally responsible approach to disposing of their old appliance
Additionally, customers appreciate their utilities’ sponsorship of appliance recycling programs. A 2005 survey conducted by Creative Consumer Research for Austin Energy asked participants at the end of the program’s first year, "How does the availability of the Refrigerator/Freezer Recycling Program make you feel about Austin Energy?" Ninety-five percent said “more positive” and the other five percent said “the same.”
Protecting the Environment